TERMS AND CONDITIONS FOR THE PROVISION OF ALL PRODUCTS AND SERVICES

Product Delivery Policy
We aim to deliver to mainland UK and internationally, within 14 working days, but please allow up to 28 working days. E-Mail us for international orders.

Hairology can provide the following delivery options, if requested:

1. Recorded delivery

2. Special delivery
UK orders only - Guarantees next working day delivery by 12 noon, all orders must be received by 2.00pm the day before.

3. Same day delivery
UK orders only - Guarantees same working day delivery, all orders must be received by 12.00pm on the day of delivery. Charges are as follows:
Within 20-mile radius local area add £25.00.
For outside local area, prices are quoted on request.

Product Information Policy
All products are supplied with full instructions of how and when they are best applied, together with full ingredient listing.

Privacy Policy
At Hairology we are committed to protecting your privacy. The information we collect about you is to process your orders and to provide you with a more personalised service. All information is treated in the strictest confidence. The information you provide (i.e. name, address, email, telephone number/s, credit/debit cards, etc.), enables us to process and fulfil your orders. We can notify you of the status of your orders and if there is a problem, we can contact you.

Your Consent
By using our Web site, you consent to the collection and use of this information by Hairology. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Your personal information may also be used by us to occasionally notify you about important changes to our Web site, new Hairology services/products and special offers we think you'll find interesting and valuable.

Our Returns Policy
At Hairology we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy. We reserve the right to alter, without notice or prior warning, content or price of products and conditions of supply. We cannot be held responsible for any delays or damages incurred whilst in transit.

Our "no quibbles" guarantee means that if you are not happy with your purchase for any reason, you can return it to us and we will issue a full refund or exchange, provided the following criteria are met:

1. You should return the item/s to us within 14 days of receipt, including your proof of purchase. Any items received after this date are not subject to our refund or exchange policy.

2. All postage charges for returned/exchanged goods are the responsibility of the customer and must be sent by recorded delivery or registered post.

3. The goods must not be damaged or tampered with and must be returned in their original condition.

Hairology reserve the rights to refuse a refund or exchange if the above criteria are not complied with. We only accept returned items that have been opened if they are defective. Once the above criteria are met and received, Hairology will issue a full refund or exchange within 28 working days.

All goods remain the property of Hairology until paid for in full. All payments for goods and services must be received in full before being dispatched.

Tell us what you think
Hairology values your questions and comments. Please send emails to:
info@hairology.co.uk

If you are suffering from a hair or scalp problem or have any questions or would like any further advice or information about our services or products, then please send your e-mails to:
info@hairology.co.uk