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TERMS AND CONDITIONS FOR THE PROVISION OF ALL PRODUCTS AND SERVICES
All Online Payments are secure via website PayPal - The safer, easier way to pay online.
For any other Payment Method please call 0844 504 1095.
Product Delivery Policy
We aim to deliver to mainland UK within 7 working days, by Royal Mail First Class post, unless otherwise requested, UK orders only.
Product Information Policy
All products are supplied with full instructions of how and when they are best applied, together with full ingredient listing.
Privacy Policy
At Hairology we are committed to protecting your privacy. The information we collect about you is to process your orders and to provide you with a more personalised service. All information is treated in the strictest confidence. The information you provide (i.e. name, address, email, telephone number/s, credit/debit cards, etc.), enables us to process and fulfil your orders. We can notify you of the status of your orders and if there is a problem, we can contact you.
Your Consent
By using our Web site, you consent to the collection and use of this information by Hairology. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Your personal information may also be used by us to occasionally notify you about important changes to our Web site, new Hairology services/products and special offers we think you'll find interesting and valuable.
Our Returns Policy
Within 7 days from receipt Hairology provides a ‘no quibble’ refund/exchange policy on the understanding items are returned in their original condition, unopened and unused.
We reserve the right to refuse refunds for used or opened goods. However, in the unlikely event a product has not met with your expectations and you would like to request a refund/exchange, please email us at refunds@hairology.co.uk explaining your reasoning and the amount left of the product/s purchased. Hairology will consider each and any request on a case-by-case basis.
In all cases the cost of returning any items is the responsibility of the customer. Returns will not be accepted without prior approval from Hairology via email or in writing.
We do not provide refunds after 30 days of receipt of product.
Tell us what you think
Hairology values your questions and comments. |
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Have a Question or a Comment? Email us your questions about your hair or scalp related problems, we respond to everyone, so, please fire away!
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